FAQ
Contact Us
Customer Services
For enquiries relating to the key, please e-mail:
Lost or stolen key card? Order a new one here.
For all other enquiries, please e-mail:
We aim to respond to all e-mails within 48 hours, excluding weekends and public holidays. You can also call our Customer Services department on 01865 785400. You can also contact us by post at:
Oxford Bus Company
Watlington Road
Cowley House
Oxford
OX4 6GA
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Travel Shop
Please note that our Gloucester Green Travel Shop will be able to print any new or replacement key cards up until closing time. If you require a new or replacement card, we recommend turning up an hour before the store closes (to allow for any queues). If you're a new customer you may wish to save time by applying for your key card online, which will be posted to your door.
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Gloucester Green Travel Shop |
Opening Hours Monday-Friday 09:00 - 18:00 Saturday-Sunday 09:00 - 17:00 *bank holidays may differ
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Directions to the key…
- Oxford Rail Station is located on the West side of the city centre. It’s approximately a 5-10 minute walk from the Station to Gloucester Green. The easiest route is to walk left out of the Station, past the Saïd Business School and then straight onto Hythe Bridge Street. After the bridge you can cross over to George Street, where there is a Nandos Restaurant on the corner facing you. If you walk up George Street you’ll see entrances to G on your left at the junction with Magdalen Street, Broad Street and Cornmarket Street.
- Oxford Coach Station at Gloucester Green is located very closely to Debenhams. The road it leads onto is George Street. If you leave the Station directly onto the road (where the coaches enter and exit) you turn left and walk up until you see entrances to Debenhams on your left at the junction with Magdalen Street, Broad Street and Cornmarket Street.