FAQ
Do I lose my travel credit if my card is lost or stolen?
Tell us what’s happened as soon as you can. We will remotely cancel your old card which means it will stop working. You can:
- Email us at thekey@oxfordbus.co.uk
- Call us on 01865 785 400
- Visit us at one of our travel shops
You don’t lose your unused travel credit. We will check your outstanding travel credit on our system, issue you with a replacement key and transfer your travel credit.
“Outstanding” means the travel credit at the time you report the theft, not at the time the theft occurred. We’re sorry, but we can’t refund any travel-credit used by the thief.
Please note that a replacement charge applies for replacing lost cards to cover the cost of reissuing.