FAQ
How quickly does a top-up take effect?
On Annual and AUTOpay products, you specify a start date for your product. For other period passes, the pass starts the first time you tap the card on the bus. The six or twelve month validity period you have to use the product starts from the date of purchase on non-Annual or AUTOpay products.
Online top-ups are available to collect on Oxford Bus Company and Thames Travel buses within 3 hours. Please note that at present, online top ups cannot be collected on Stagecoach vehicles.
Top-ups made at our Travel Shops at Gloucester Green and Queen's Lane are ready to use instantly.
COVID-19 Update
On-bus key top ups are also available for all 1 week, 12 trips and any 5 days products until further notice.
Find out more about our services during COVID-19: www.oxfordbus.co.uk/covid-19